Privacy Notice
This notice explains how this ClearDesk workspace handles personal information when you sign in, create an account, submit tickets, or take part in support conversations.
Information We Collect
We may collect and store:
- your name and email address
- the organisation or workspace you belong to
- login, verification, and session activity
- ticket messages, replies, notes, and status history
- files or attachments uploaded to tickets
- package, subscription, and seat invitation details when the workspace is purchased or provisioned
Why We Use This Information
We use your information to:
- create and secure your account
- link you to the correct organisation and ClearDesk role
- deliver ticketing, notifications, and support workflow features
- process payments and onboarding when paid packages are used
- maintain audit history, prevent misuse, and troubleshoot service issues
Who Can See Your Information
Your information may be visible to:
- authorised administrators and agents in the organisation you belong to
- platform operators who maintain the Forge or ClearDesk instance
- service providers needed to deliver the platform, such as payment, email, hosting, or logging services
We do not share your information outside the service relationship unless it is required to provide the platform, comply with the law, or protect the service from misuse.
Ticket Content And Attachments
Please avoid submitting information that you do not want the organisation’s authorised support staff to see. Ticket messages, notes, and attachments form part of the support record for the workspace.
Payments And Provisioning
When packages are purchased, checkout and payment details may be shared with the configured payment gateway so the workspace can be provisioned correctly. ClearDesk itself stores only the information needed to track the order, organisation setup, and linked seats.
Retention
Accounts, tickets, audit history, and onboarding records may be kept for as long as the workspace remains active, or longer where needed for legal, operational, or security reasons.
Your Responsibilities
You are responsible for:
- keeping your login details private
- using accurate account information
- making sure any information you upload is appropriate for the workspace
Questions Or Requests
If you need help with your information, want to correct account details, or have a privacy concern, please contact the organisation that invited you to the workspace. If the issue cannot be resolved there, contact the platform operator or system administrator for this ClearDesk instance.