Clear, structured ticket access.

ClearDesk gives customers, internal teams, and support agents one place to raise requests, track progress, and keep service conversations organised.

Track requests Follow open, waiting, and resolved tickets without losing context.
Stay organised Keep updates, replies, and ticket ownership in one structured workflow.
Work by organisation Access is managed per support organisation to keep tenant boundaries clear.

New accounts can be created here, but access to a specific helpdesk still depends on being linked to the right organisation and enrolled into ClearDesk by that support team.

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ClearDesk Privacy Notice

This notice explains how this ClearDesk workspace handles personal information when you sign in, create an account, submit tickets, or take part in support conversations.

Information We Collect

We may collect and store:

your name and email address
the organisation or workspace you belong to
login, verification, and session activity
ticket messages, replies, notes, and status history
files or attachments uploaded to tickets
package, subscription, and seat invitation details when the workspace is purchased or provisioned

Why We Use This Information

We use your information to:

create and secure your account
link you to the correct organisation and ClearDesk role
deliver ticketing, notifications, and support workflow features
process payments and onboarding when paid packages are used
maintain audit history, prevent misuse, and troubleshoot service issues

Who Can See Your Information

Your information may be visible to:

authorised administrators and agents in the organisation you belong to
platform operators who maintain the Forge or ClearDesk instance
service providers needed to deliver the platform, such as payment, email, hosting, or logging services

We do not share your information outside the service relationship unless it is required to provide the platform, comply with the law, or protect the service from misuse.

Ticket Content And Attachments

Please avoid submitting information that you do not want the organisation’s authorised support staff to see. Ticket messages, notes, and attachments form part of the support record for the workspace.

Payments And Provisioning

When packages are purchased, checkout and payment details may be shared with the configured payment gateway so the workspace can be provisioned correctly. ClearDesk itself stores only the information needed to track the order, organisation setup, and linked seats.

Retention

Accounts, tickets, audit history, and onboarding records may be kept for as long as the workspace remains active, or longer where needed for legal, operational, or security reasons.

Your Responsibilities

You are responsible for:

keeping your login details private
using accurate account information
making sure any information you upload is appropriate for the workspace

Questions Or Requests

If you need help with your information, want to correct account details, or have a privacy concern, please contact the organisation that invited you to the workspace. If the issue cannot be resolved there, contact the platform operator or system administrator for this ClearDesk instance.

Clear, structured ticket access.

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